Shipping policy

Shipping Policy

Thank you for shopping with Hairgena.

Processing Time  
All orders are processed within 1–2 business days (Monday–Friday). Orders are not processed on weekends or holidays.

Shipping Time  
Estimated delivery times:
United Kingdom & Europe: 3–7 business days  
International orders: 5–9 business days

Please note that delivery times are estimates and may vary slightly depending on the destination and courier services.

Tracking  
All orders are shipped with tracking numbers. Once your order has been shipped, you will receive a confirmation email with tracking information so you can follow your delivery.

Shipping Partners  
We work with reliable international logistics partners to ensure safe and timely delivery of all orders.

Incorrect Address  
Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses.

Delays  
In rare cases, delivery may be delayed due to customs, courier issues, or high seasonal demand. If your order is delayed, please contact our support team and we will assist you promptly.

Contact  
If you have any questions regarding shipping, please contact us at:
support@hairgena.com